Privacy Policy

Ellard Health

Last updated: July 2026

Introduction

Ellard Health ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website and use our services.

We comply with UK Data Protection Law, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

What Data We Collect

We collect data in the following ways:

Patient Information

When you register with us or provide medical information, we collect:

Full name, date of birth, address, contact details (phone, email)

Medical history, allergies, medications, and health conditions

Records of consultations and treatment

Contact Form Submissions

When you submit a contact form on our website, we collect the information you provide, including your name, email address, phone number, and message content.

Analytics and Cookies

We use analytics tools to understand how visitors use our website. This may include:

IP address, device type, browser information, pages visited, and time spent on the site

We use cookies to enhance your experience. You can control cookie preferences through your browser settings.

How We Use Your Data

We use your data to:

Provide and improve our medical services and patient care

Respond to your enquiries and contact form submissions

Comply with legal and healthcare regulatory requirements

Analyse website usage to improve our online services

Send you appointment reminders and health information (where you have consented)

Data Security

Your data is important to us. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, and loss. Patient records are stored securely in accordance with NHS and healthcare data protection standards.

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Privacy Rights

Under UK Data Protection Law, you have the right to:

Access your personal data

Correct inaccurate information

Request deletion of your data (subject to legal retention requirements)

Restrict processing of your data

Object to certain processing

Request portability of your data

To exercise any of these rights, please contact us using the details below.

Data Retention

We retain patient medical records in accordance with healthcare regulatory requirements, typically for a minimum of 6 years following the last appointment. Contact form enquiries are retained for 2 years unless you request deletion.

Third Parties and Data Sharing

We do not share your data with third-party services or external organisations unless required by law (e.g., NHS data sharing requirements, legal obligations). Your data is not sold or used for marketing purposes.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Ellard Health

Email: contact@ellardhealth.com

Phone: 01223 655106

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have mishandled your data.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated "Last Updated" date.